Our hours will be temporarily reduced Wednesday, April 14th through Friday, April 16th for our annual team meeting.
Please allow an additional 1-2 business days for us to address any Support tickets submitted during this time.
NOTE IF REQUEST NOT COVERED: Our support team will always let you know if additional charges apply BEFORE proceeding, so don’t be shy making a request!
IMPORTANT NOTE ON "EMERGENCY" PRIORITY LEVEL: Please only select "Emergency" for true emergencies such as: website down/not showing, issues sending/receiving email, contact forms not working, incorrect contact information on website.
We take "Emergency" tickets very seriously pushing them to the top of the ticket queue during business hours and if submitted after business hours or on a holiday our "On Call" staff is notified to address the ticket. If an "Emergency" ticket is submitted that does not qualify as a true "Emergency" it automatically be switched to "Standard" status.
Have A File Attachment?
IMPORTANT NOTE IF UPLOADING MULTIPLE FILES: If uploading multiple files attach via a Zip Folder. Not sure how to create a Zip Folder? View Windows Instructions View Mac Instructions
Problem submitting a ticket? Email: [email protected]