Holiday Support Availability:
Our normal days of operation are Monday-Friday, but with the holiday's among us our staff will be out on the following weekdays:

Thanksgiving: Nov 25th & 26th
Christmas: Dec 23rd & 24th
New Year's Eve: Dec 31st

Most support tickets/emails will be addressed within normal time frames, but ask you allow an additional business day for our staff to respond between now and the beginning of January.

Holiday Support Availability:
Our normal days of operation are Monday-Friday, but with the holiday's among us our staff will be out on the following weekdays:

Thanksgiving: Nov 25th & 26th
Christmas: Dec 23rd & 24th
New Year's Eve: Dec 31st

Most support tickets/emails will be addressed within normal time frames, but ask you allow an additional business day for our staff to respond between now and the beginning of January.

Website Changes & Updates

Our expert support team is ready to help

COVERED
Included with Unlimited Site Plan

  • Text and image changes
  • Funnel/Landing page updates
  • SEO (Search Engine Optimization) keyword adjustments
  • Google map updates
  • Contact form updates
  • Adding or removing pages
  • Navigation updates
  • Slider image/text changes
  • Existing custom buttons changes

NOT COVERED
Additional charges may apply

  • Art direction
  • Color changes
  • Font size and style change
  • Custom functionality
  • Template code changes
  • New custom buttons
  • Site architecture restructuring
  • Managing blog post
  • Managing image galleries
  • Changes outside of content area

NOTE IF REQUEST NOT COVERED: Our support team will always let you know if additional charges apply BEFORE proceeding, so don’t be shy making a request!

    IMPORTANT NOTE ON "EMERGENCY" PRIORITY LEVEL: Please only select "Emergency" for true emergencies such as: website down/not showing, issues sending/receiving email, contact forms not working, incorrect contact information on website.

     
    We take "Emergency" tickets very seriously pushing them to the top of the ticket queue during business hours and if submitted after business hours or on a holiday our "On Call" staff is notified to address the ticket. If an "Emergency" ticket is submitted that does not qualify as a true "Emergency" it automatically be switched to "Standard" status.



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