Website Changes & Updates

Our expert support team is ready to help

Our hours will be temporarily reduced Wednesday, April 14th through Friday, April 16th for our annual team meeting.

Please allow an additional 1-2 business days for us to address any Support tickets submitted during this time.

COVERED
Included with Unlimited Site Plan

  • Text and image changes
  • Funnel/Landing page updates
  • SEO (Search Engine Optimization) keyword adjustments
  • Google map updates
  • Contact form updates
  • Adding or removing pages
  • Navigation updates
  • Slider image/text changes
  • Existing custom buttons changes

NOT COVERED
Additional charges may apply

  • Art direction
  • Color changes
  • Font size and style change
  • Custom functionality
  • Template code changes
  • New custom buttons
  • Site architecture restructuring
  • Managing blog post
  • Managing image galleries
  • Changes outside of content area

NOTE IF REQUEST NOT COVERED: Our support team will always let you know if additional charges apply BEFORE proceeding, so don’t be shy making a request!

    IMPORTANT NOTE ON "EMERGENCY" PRIORITY LEVEL: Please only select "Emergency" for true emergencies such as: website down/not showing, issues sending/receiving email, contact forms not working, incorrect contact information on website.

     
    We take "Emergency" tickets very seriously pushing them to the top of the ticket queue during business hours and if submitted after business hours or on a holiday our "On Call" staff is notified to address the ticket. If an "Emergency" ticket is submitted that does not qualify as a true "Emergency" it automatically be switched to "Standard" status.



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    IMPORTANT NOTE IF UPLOADING MULTIPLE FILES: If uploading multiple files attach via a Zip Folder. Not sure how to create a Zip Folder?     View Windows Instructions     View Mac Instructions


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