Support Hours:   M-F   9AM-6PM CST

Changes & Updates

Holiday Hours
Our offices will be closed for the following dates:

• Thanksgiving Day – Nov 26th
• Day After Thanksgiving – Nov 27th
• Christmas Eve – Dec 24th
• Christmas Day – Dec 25th
• New Years Eve – Dec 31st
• New Years Day – Jan 1st

Please allow an additional 1-2 business days for us to address any emails submitted during this time.

SUPPORT PLANS COVER THE FOLLOWING:

  • Text and image changes within the content area
  • On Going SEO (Search Engine Optimization)
  • Google map updates
  • Contact form updates
  • Adding or removing pages
  • Updates to the navigation
  • Adding or updating sliders
  • Updating text or images on existing buttons and titles

Charges may apply for the following:

  • Text and image changes outside of the content area (header, footer, background)
  • Changes to the general art direction
  • Changes to site colors
  • Changes to site fonts or font size
  • Changes to functionality and template code
  • Restructuring of site architecture – have a large amount of changes? Submit them here.
  • Adding new custom buttons
  • Adding and updating events or blog posts
  • Managing image galleries

Fill out the form to Submit Changes & Updates!

    STEP 1: FILL OUT YOUR NAME, EMAIL AND WEBSITE NAME.

    Your Name
    Your Email
    Your Website

     


    STEP 2: SUBMIT YOUR CHANGES & UPDATES.

    Have a large amount of changes? Submit them in a word document HERE.

    Changes & Updates #1

    Changes & Updates #2

    Changes & Updates #3

     


    STEP 3: UPLOAD ANY FILE(S) WE MAY NEED TO COMPLETE THE UPDATE

    Make sure you have specified where each files goes before submitting your tweak.

    Have more than one file to upload? Uploaded multiple files in a Zip Folder.
    View a video on how to Zip files in Windows 7.

     


    STEP 4: Please tell us which best describes your change/update.

    Standard:

    Estimated Completion:
    2 business days or less

    Standard Changes Include the following:

    • Creating New Pages
    • Creating Landing Pages
    • Updating Text or Images on more then 3 pages
    • Updating Buttons
    • Updating Slider backgrounds and text
    • Creating New Contact forms
    Quick:

    Estimated Completion:
    1 business day or less

    Quick Changes Include the following:

    • Updating Contact Information
    • Updating Maps
    • Updating Text or Images on less then 3 pages
    • Updating Employee Profile
    • Updating Existing Contact Forms
    Emergency:

    Estimated Completion:
    Less than 24 Hours

    Only the following items qualify as an "Emergency":

    • Website Down
    • Email Not Working
    • Contact Forms Not Working
    • Incorrect Contact Information

     


    STEP 5: Review your changes and submit them to the support team!

    *IMPORTANT NOTE - IF EMERGENCY STATUS SELECTED:
    Make sure your ticket qualifies as an "Emergency" (see list of items above for more details).
    We want all tickets submitted to be addressed as quickly as possible and especially if there is a true emergency. For that reason when a ticket is submitted with "Emergency" status it will go to the top of the ticket queue during normal business hours. If an emergency ticket is submitted after business hours, on a weekend or holiday it will notify our "On Call" staff so your ticket can be addressed even during off times. Tickets submitted with "Emergency" status that do not qualify will automatically be switched to "Standard" status.

     

     

    Having an issue submitting your changes? Email [email protected]